Accessories	Bicycles	Parts	Specials	Tools

Search HarrisCyclery.com Search WWW

Ordering From Harris Cyclery

Examples of our Shopping Cart Buttons:   

NOTE: By clicking the button, you are not obligated to purchase the product. The button merely takes you to another page where you can buy the item, choose shipping options and proceed with the checkout process.

As you go through the checkout procedure, on page #3 "Preview Order" there is a "Comments/Information" box near the bottom of the page. You can use this box to type in any additional info related to the items you are purchasing.

We receive hundreds of emails a day. We are a small local bike shop with a small staff. Since the loss of Sheldon Brown, it has been difficult trying to keep up with emails.

Therefore, in order to better serve our customers, we have set-up three different email addresses for specific customer needs. We have also set-up a fourth email address , with guidelines to help expedite responses to general bicycle related questions.

1.   Use this email address if you would like to make changes to an existing web order before it ships. Also, for discrepancies and picking errors with orders you have received. These emails are checked constantly, throughout the day, Monday through Friday.

2.   If you are ready to place a web order, but need more information about a product on our website,   use this address. For bicycles, use one of the saleman's addresses below.

3. Our West Newton Shop.  For local customers who plan to visit our shop and have questions about non-website items
   (bicycles, trailers, helmets, etc.) please contact either:

4.    Please refer to the guidelines below before contacting us at this address.

Take time to thoroughly research our website before contacting us. Answers to most questions can be found on the website. If your question starts with "Your website says ..." chances are you already know the answer.

Please do not ask for the value of old or vintage bicycles. We cannot help you.

We do not have genuine parts for old or vintage bicycles other than what is listed on our website.

FAQ

We do not have a 'live' online inventory, but we manually update stock status on a daily basis. Click on the cart button of any item. Out-of-stock items will have their shopping cart disabled. Otherwise, the item is very likely to be in stock. You can check the status of your order using the link in your order confirmation email.

Note: This does not apply to items from the QBP/Special Order Catalog.

When will my order ship? For orders where all items are in stock and shipped via UPS, we ship the same day they come in (excluding weekends). The cutoff time for same-day shipping is 4pm Eastern time. The exception is orders shipped via US Postal. These orders take an extra day or two to process.

You can check the status of your order using the link in your order confirmation email.

Does Harris accept backorders? We only accept orders for items that are in stock in our warehouse, except for items ordered from the QBP/Special Order Catalog.

Can I place a special order? Yes! You can search over 30,000 items in our QBP/Special Order Catalog. You can add these items to your online order, along with stock items from our warehouse. We will ship your complete order when the special order items arrive. Click here for details.

Note: Special order items will display with this  logo in your order.

What is my shipping cost? After you've finished adding items in the online shopping cart, please proceed to the next screen and enter your address and choose a shipping method. The shipping cost will be calculated automatically.

Oversized items shipped to Alaska and Hawaii may incur more postage that will not be included in calculated shipping cost; instead, you will be emailed with the correct charges before your credit card is processed.

Why is shipping so expensive for such a small order? We do not have a minimum purchase requirement for domestic orders. There is however, a minimum amount that UPS charges us to ship your order. That minimum is roughly $8.00 on the east coast and $9.00 on the west coast. We also have to cover the cost of labor and packing materials. A lot of times our flat rates do not even cover our shipping costs. Combine this with our free shipping on orders over $200.00 (US only) and we actually cover a good portion of shipping costs.

We do not, for the most part, ship via U.S. Postal because it takes too long to process a shipment and their tracking is not as thorough and reliable as UPS. The UPS shipping process is fully automated and they provide a daily pick-up at 5:00pm.

At one point, we offered 1st Class Mail for small orders. But we found ourselves flooded with orders under $10.00 that were taking more time to process than, say, a $50.00 order shipping UPS. Unfortunately, it was not economically feasible for us to continue this service.

My bank statement says I was charged twice! Our online shopping cart warns us about duplicate transactions, making it nearly impossible to charge twice.

The first charge you see on your statement is a 'pre-authorization' that reserves the funds so Harris Cyclery can take payment when we ship the order. This "charge" will drop off your statement in a few days, or you can call your bank and ask that it be removed immediately. The second charge is the actual payment, which is the money Harris Cyclery collects when we "capture payment". This "double charge" doesn't happen all the time, nor does it happen consistently. We've no way of predicting how your bank will handle an internet transaction.

Also, when a customer asks us to add an item to their existing online order, the initial pre-authorization is voided and a new one is created. Again, it may take several days for the voided transaction to drop off of their statement.

 

Telephone:

Currently, we are not taking phone calls,
due to the high volume of calls and limited staff.

We are a small neighborhood shop, and one of the few e-Commerce sites to offer free technical information. Please use email for your inquiries and technical questions.

We are in the process of implementing a new online shopping cart with real time stock status. This, combined with the ongoing streamlining of our order processing Dept., will enable us to resume phone service (on a limited basis) in the future.

 

FAX

617-244-1041

Our FAX is on automatic, yours should be too!

FAX is our least favorite communications medium. Please don't use FAX to ask questions that require a response.

 

Return Policy

If for any reason you are not satisfied with your purchase,  simply return the item within 30 days and we'll replace it or give you a refund.

Products must be UNUSED, with their original boxes and documentation. To return your UNUSED product,  you would need to pay for the returned shipping cost back to us. In addition, you must include a copy of the receipt enclosed in the box, marked "Return".

As soon as we receive the product(s), your credit card will be credited, except for the initial shipping cost, unless we shipped the wrong product or the product was determined to be DEFECTIVE by us.  It can take up to one billing cycle for your credit to show up on your statement.

Please send your returns to the "Where" address below.

 

Where

Harris Cyclery
1353 Washington Street
West Newton, Massachusetts
02465

Do not send money orders, cashiers checks or smilar forms of payment.

We prefer credit cards, but will also accept personal checks in U.S. dollars

We are located on Route 16 (Washington Street) in West Newton Square, about a mile and a half in (East) from 128/95, just after Route 16 crosses the Mass Pike. If you are coming from the west, we will be on your left.

From Boston by car, take the Mass. Turnpike to exit 16 (Newton Corner) then continue straight on Washington Street next to the Turnpike for about 2 miles. West Newton Square is where Route 16 merges in from your right, we are two blocks past the merge, one block past the police station, on the right.

There is a municipal parking lot behind the shop.

 

Driving Directions and Map from Google

Click Here for Store Hours